It is very important to us that your details and other cardholder's details are processed and secured very carefully. We do our best to ensure this. But it is important for you to pay close attention too.
Keep your login details to yourself
Do not provide your username and password for My OV-chip to apps, other websites or other people. You then run the risk that other people will not handle your details carefully. If you do provide your username and password to other people, they will be able to access all your personal details, such as your name, address and bank account number. These details can be used for other purposes (e.g. commercial purposes) or your details could be changed. We recommend that you change your login details so that other people do not have access to your account.
Use different passwords/usernames
We recommend that you use different username and password combinations on different sites. This will prevent third parties from being able to access your account with the same combination. You can find a guide on how to create a strong and unique password here.
Ensure you have good security on the equipment you use to visit www.ov-chipkaart.nl
- Ensure that the equipment you use to visit www.ov-chipkaart.nl, such as a computer, tablet and/or smartphone, has the latest versions of (security) software installed. Installed software includes the operating system and security programmes, such as virus scanners and firewalls.
- This website supports the following browsers: Internet Explorer (version 11 or more), Firefox (version 28.0 or more), Google Chrome (version 24.0 or more), Microsoft Edge (version 13.0 or more) and Safari (version 9.0 or more).
- Do not install any prohibited software.
- Always log out when you have finished using www.ov-chipkaart.nl.
Of course it is also very important to us that our own computer systems are secure. Specialists work to improve the systems and processes every day. If you find a vulnerability in our systems or the OV-chipkaart, we will be happy to work towards a solution with you. Find out more about our responsible disclosure.