Contact
First take a look at the Frequently Asked Questions. Do you have any other questions? Then please contact us.
Chat
Get Quick Answers with Our Chatbot
Have a question? You can easily and quickly ask via our chatbot, Chip, who’s available 24/7. Simply click the pink round icon at the bottom right of the page to start chatting!
Need extra help?
If you require further assistance, your question will be forwarded to one of our team members. They’re available via chat on weekdays from 07:00 to 21:30, and on weekends and holidays from 10:00 to 16:00.
Telephone
Our Customer Service Hours
We’re available on weekdays from 07:00 to 21:30, and on Saturdays, Sundays, and holidays from 10:00 to 16:00.
Call us at: 0900-0980 (standard phone charges apply*)
*Calling from abroad? Additional charges may apply, depending on your provider and the country you're calling from. For Belgium, Germany, or Luxembourg, you can use the following fixed-line numbers at local rates:
- Belgium: +32 2 808 15 24
- Germany: +49 30 30 80 81 70
- Luxembourg: +35 22 787 25 35
Note: These numbers are correct as listed. You don’t need to replace the country code with +31.
Public transport company
If you have a question or complaint about a pass, day ticket or other travel ticket please contact your public transport company.