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First take a look at the Frequently Asked Questions. Do you have any other questions? Then please contact us.


Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.

Call: 0900-0980 (normal phone cost*)

*Calling from abroad? Then additional costs may be charged. This depends on your provider and from which country you call. Use the below mentioned telephone numbers for Belgium, Germany or Luxembourg. These are fixed lines. You pay the local cost of your own country. Good to know: the numbers are correct as stated. You don't need to replace the land code for +31.

Belgium +32 2 808 15 24

Germany +49 30 30 80 81 70

Luxembourg +35 22 787 25 35

Postal address

Your question will be answered quicker if you call or use the contact form. Do you wish to send your question by post? Please use the address below.

OV-chipkaart Customer Services

Postbus 365

3800 AJ Amersfoort

Public transport company

If you have a question or complaint about a pass, day ticket or other travel ticket please contact your public transport company.