Contact

Ask your question easily and quickly via our chat. Our chatbot Chip is always there for you. You can find the chatbot at the bottom right of the page, recognizable by the pink round icon. Click on it to start chatting right away!

Do you need extra help? Your question will then be forwarded to an employee. They can be reached via chat on weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.

Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.

Call: 0900-0980 (normal phone cost*)

*Calling from abroad? Then additional costs may be charged. This depends on your provider and from which country you call. Use the below mentioned telephone numbers for Belgium, Germany or Luxembourg. These are fixed lines. You pay the local cost of your own country. Good to know: the numbers are correct as stated. You don't need to replace the land code for +31.

Belgium +32 2 808 15 24

Germany +49 30 30 80 81 70

Luxembourg +35 22 787 25 35

Your question will be answered quicker if you call or use the chat. Do you wish to send your question by post? Please use the address below.

OV-chipkaart Customer Services

Postbus 365

3800 AJ Amersfoort

If you have a question or complaint about a pass, day ticket or other travel ticket please contact your public transport company.