Frequently asked questions
Apply for an OV-chipkaart
I want to cancel my new OV-chipkaart. Is this possible?
I have not received my OV-chipkaart. What should I do?
Do children need a special OV-chipkaart?
What requirements must my photo meet?
How do I create a travel expenses overview?
I cannot log in to my OV-chip account. What to do?
I haven't received a requested email
How do I change my personal details?
Creating a strong and unique password
I forgot my password, what now?
I forgot my username
How do I link an OV-chipkaart to my OV-chip account?
Replace or renew your OV-chipkaart
My OV-chipkaart has (almost) expired. What should I do?
I have a subscription or travel product on my OV-chipkaart, what should I do?
My personal OV-chipkaart is not working, what should I do?
I have lost my OV-chipkaart, what should I do?
My anonymous OV-chipkaart has expired, what should I do?
How do I request a refund of my credit
I have a missed check-out, how will I request my money back?
My missed check-out is not visible on www.uitcheckgemist.nl
I can't correct my missed check-out
I accidentally checked in or checked out even though I have a ticket, how will I correct this?
The direct debit isn't right
How do I change my bank account number?
How do I terminate automatic reload?
How do I change the reload amount?
What should I do when a direct debit fails?
Why is my OV-chipkaart blocked?
Student travel product
How do I load the student travel product on my OV-chipkaart?
When is my student travel product valid?
How do I terminate my student travel product?
How do I terminate my student travel prodct if my OV-chipkaart is terminated or expired?
I have a question about my subscription, how do I contact you about this?
How much money should be on my OV-chipkaart to be able to travel with NS?
The displayed amount on my OV-chipkaart is not right. How is this possible?