For financial administrators

Are you the financial administrator of an OV-chipkaart cardholder? Here you will find all the information you need.

Call us!

The fastest way to get help is by phone. Call us on 0900 0980 (standard call charges apply). We are available on weekdays from 7:00 to 21:30. On Saturdays, Sundays and public holidays, we are available from 10:00 to 16:00.

When should you email us
We can only help you by phone after the financial guardianship has been registered with us. To register, email us a copy of the court order.

Please also email us if you want to apply for automatic top-up or change an existing automatic top-up. Email us at: bewind@ov-chipkaart.nl.

Questions about a debt?

Please contact the appropriate organisation: OV-chipkaart Administration, Intrum, or Debt Monitoring.

Your client can find the contact details in the letter or email they received. They are also listed below:

OV-chipkaart Administration: 0900-681 2447
Intrum: 088-020 1700
Debt Monitoring: 088-020 1790 or email@intrum.com

If you are asked for a reference number, you can give the OV-chipkaart card number.

Email us?

If you email us, always send:

A court order or agreement showing that you can ask for this information for your client.
A clear and complete description of your question.
Your client's card number, so we can help you faster. The card number starts with 3528.

Apply for a personal OV-chipkaart without iDEAL

You can apply for a card for your client using a form. You can also apply by email. In that case, please send us the following information about your client:

Initials and surname
Date of birth
Photo
The address where the OV-chipkaart should be sent
Bank account number (for a one-off direct debit of €7.50 for the card)
Confirmation that you agree to the direct debit mentioned above.