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With an OV-chipkaart, there's no need to worry about buying tickets anymore. You can use this one card to pay for all your journeys on public transport. The personal OV-chipkaart is registered to your name, making it uniquely yours.

Have lost or had your OV-chipkaart stolen

A personal OV chip card is useful if you:

You need the following to apply for a personal OV-chipkaart:

A clear (passport) photo without distracting filters (maximum 5 MB);

iDeal or PayPal (for Belgium, Germany and Luxembourg).

Make sure to block your card as soon as possible. It will be blocked by 00:00 the following day at the latest. Until then, you are responsible for any loss of balance.

Important: Once blocked, your card cannot be unblocked.

Block (and replace) your lost or stolen OV-chipkaart

No worries. You can now block (and replace) your lost card without your account via this online tool.

Is your personal OV-chipkaart really broken or is something else going on? Check this with these steps:

- Negative balance? Then you can no longer check in before you top up your card balance. After that you can travel again.

- Forgot to check out? After twelve times your card will be blocked. You can have the block removed at a service desk of the carrier you last checked in with.

- Automatic reloading on your card? Then your balance may be temporarily blocked because direct debits have failed. You can read here how you can still pay and how to remove the block.

- To be sure that your card is defective, you can have the card read out at a service desk. 

Is your OV-chipkaart really broken? Block and replace the card online

An OV-chipkaart expires after five years, and there may be a remaining balance on your card. Don’t worry — you can get that balance back. Even if your card hasn’t expired yet, you can still request a refund. After all, it’s your money.

How to request a refund depends on your card type (anonymous or personal) and whether your card has expired or not.

Is there an incorrect name, passport photo, or date of birth on your card? Request a replacement card for €11, and you’ll receive it within a week.

The balance on your old card will be refunded within 15 days.

Any active subscriptions will be transferred to your replacement card.

Note: Since January 2020, the date of birth is no longer visible on the card.

Change details and replace your OV-chipkaart

An OV-chipkaart is valid for five years. After that, it can no longer be used for travel. You can renew your personal card online for €7.50 through your account. Once renewed, you’ll receive a new card with all your subscriptions and products.

The remaining balance from your old card will be refunded to your bank account within 15 days after the card expires.

If you don’t need a new card, you can simply request a refund for the balance.

Good to know: Subscriptions and/or products added to your old card on the day you renew it will not be transferred to the new card. Similarly, any products added to the old card after your renewal application will also not be transferred. At Card information you can see which products and subscriptions we put on the updated card.

For assistance, contact OV-chipkaart Customer Service at 0900-0980 (standard charges apply). If there’s a balance on your card, it will be refunded to your bank account within 15 days.

Want to cancel your card online?
We work with Closure to make this process easier. You can immediately select other organizations where you wish to cancel or transfer subscriptions.

Frequently Asked Questions

With an OV-chipkaart at hand, you no longer have to think about buying tickets: you simply pay for all your journeys in public transport using this one card. The personal OV-chipkaart is registered to your name and is therefore personal. A personal OV-chipkaart is valid for five years.

Personal OV-chipkaart

A personal OV chip card is useful if you:

Frequently Asked Questions

Apply for a personal OV-chipkaart

My personal OV-chipkaart is lost or stolen

My personal OV-chipkaart is lost or stolen, but I cannot link my card to My OV-chip.

My personal OV-chipkaart is broken

Receive the remaining card balance of your personal OV-chipkaart

The details on my personal OV-chipkaart are incorrect

Renew your personal OV-chipkaart

Terminate personal OV-chipkaart card in the event of death