How to prevent phishing
Unfortunately, it sometimes happens that internet criminals misuse the name and logo of the OV-chipkaart (or of Translink, the company behind the OV-chipkaart). They then send emails with which they try to collect personal data from our customers. It can have unpleasant consequences if you become a victim of this. This information helps you to recognise phishing and spam.
How to check whether the email is real
- Our e-mails come from addresses that end in @ov-chipkaart.nl (e.g. email@example.com) or @uitcheckgemist.nl.
- The links in our e-mails go to www.ov-chipkaart.nl or www.uitcheckgemist.nl.
- We never ask for personal information in emails (except when you contact our customer service first).
- Our e-mails are service-oriented: we do not send you offers or promotions.
How to recognize a phishing email
- Sloppy language and spelling errors in the message.
- You are asked to do something urgently.
- You will be asked to update your data.
- You will be asked to go to a website via a link to enter your personal information.
- You will be threatened with blocking your account if you do not respond immediately.
- Your mail provider or spam filter gives an indication of 'spam'.
- The sender address does not match the website of the sending company.
- Examples of e-mail addresses that are used are: firstname.lastname@example.org, email@example.com and firstname.lastname@example.org. These are not our email addresses.
Did you receive an e-mail from Administratie OV-chipkaart (email@example.com)?
Then one or more direct debits have failed. If you have any questions about this, please contact the OV-chipkaart Administration on 0900-681 24 47 (usual call fees). This number can be reached on working days from 8:30 am to 5:00 pm.
Did you receive an e-mail from collection agency Intrum (firstname.lastname@example.org)?
Then one or more direct debits have failed and your debt has been transferred to collection agency Intrum. If you would like more information, please contact Intrum on 088-020 17 00 (usual call charges apply). This number can be reached on working days from 8:30 am to 5:00 pm.
Did you receive an email about a new password?
Did you receive an e-mail with the subject: New password www.ov-chipkaart.nl, while you did not make this request? Don't worry, you can ignore this email.
Someone with a similar username (e.g. a.devries, a_de_vries, adevries) accidentally entered your username in order to recover their password, as a result of which you received an e-mail. No changes will be made to your account.
What to do with a phishing email?
- Do not click on the links in the message or open any attachments.
- Report the false e-mail to us via email@example.com.
- Did you click on a link in the fake email? Run a virus scan.
- Have you entered a password on a fake website? Change this password.
Visit www.fraudehelpdesk.nl or www.consumentenbond.nl/veilig-internetten for more information about 'being safe online' and what to do with phishing emails.