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Unfortunately, it sometimes happens that internet criminals misuse the name and logo of the OV-chipkaart (or of Translink, the company behind the OV-chipkaart). They then send emails with which they try to collect personal data from our customers. It can have unpleasant consequences if you become a victim of this. This information helps you to recognise phishing and spam.

Our e-mails come from addresses that end in @ov-chipkaart.nl (e.g. info@ov-chipkaart.nl) or @uitcheckgemist.nl.

The links in our e-mails go to www.ov-chipkaart.nl or www.uitcheckgemist.nl.

We never ask for personal information in emails (except when you contact our customer service first).

Our e-mails are service-oriented: we do not send you offers or promotions.

How to check whether the email is real

Sloppy language and spelling errors in the message.

You will be asked to go to a website via a link to enter your personal information.

You will be threatened with blocking your account if you do not respond immediately.

Your mail provider or spam filter gives an indication of 'spam'.

The sender address does not match the website of the sending company.

Examples of e-mail addresses that are used are: info@nl-ovchipkaart.nl, ovchipkaart@meldingen.nl and ovchipkaart@service.nl. These are not our email addresses.

How to recognize a phishing email

Then one or more direct debits have failed. If you have any questions about this, please contact the OV-chipkaart Administration on 0900-681 24 47 (usual call fees). This number can be reached on working days from 8:30 am to 5:00 pm.

Did you receive an e-mail from Administratie OV-chipkaart (noreplyadministratie@ov-chipkaart.nl)?

Then one or more direct debits have failed and your debt has been transferred to collection agency Intrum. If you would like more information, please contact Intrum on 088-020 17 00 (usual call charges apply). This number can be reached on working days from 8:30 am to 5:00 pm.

Did you receive an e-mail from collection agency Intrum (email@intrum.com)?

Did you receive an e-mail with the subject: New password www.ov-chipkaart.nl, while you did not make this request? Don't worry, you can ignore this email.

Someone with a similar username (e.g. a.devries, a_de_vries, adevries) accidentally entered your username in order to recover their password, as a result of which you received an e-mail. No changes will be made to your account.

Did you receive an email about a new password?

Do not click on the links in the message or open any attachments.

Report the false e-mail to us via false-email@ov-chipkaart.nl.

Did you click on a link in the fake email? Run a virus scan.

Have you entered a password on a fake website? Change this password.

What to do with a phishing email?

Visit www.fraudehelpdesk.nl or www.consumentenbond.nl/veilig-internetten for more information about 'being safe online' and what to do with phishing emails.