logo without text

How to prevent phishing

Unfortunately, it sometimes happens that internet criminals misuse the name and logo of the OV-chipkaart (or of Translink, the company behind the OV-chipkaart). They then send emails with which they try to collect personal data from our customers. It can have unpleasant consequences if you become a victim of this. This information helps you to recognise phishing and spam.

How to check whether the email is real

  • Our e-mails come from addresses that end in @ov-chipkaart.nl (e.g. info@ov-chipkaart.nl) or @uitcheckgemist.nl.
  • The links in our e-mails go to www.ov-chipkaart.nl or www.uitcheckgemist.nl.
  • We never ask for personal information in emails (except when you contact our customer service first).
  • Our e-mails are service-oriented: we do not send you offers or promotions.

How to recognize a phishing email

  • Sloppy language and spelling errors in the message.
  • You are asked to do something urgently.
  • You will be asked to update your data.
  • You will be asked to go to a website via a link to enter your personal information.
  • You will be threatened with blocking your account if you do not respond immediately.
  • Your mail provider or spam filter gives an indication of 'spam'.
  • The sender address does not match the website of the sending company.
  • Examples of e-mail addresses that are used are: info@nl-ovchipkaart.nl, ovchipkaart@meldingen.nl and ovchipkaart@service.nl. These are not our email addresses.

Did you receive an e-mail from Administratie OV-chipkaart (noreplyadministratie@ov-chipkaart.nl)?

Then one or more direct debits have failed. If you have any questions about this, please contact the OV-chipkaart Administration on 0900-681 24 47 (usual call fees). This number can be reached on working days from 8:30 am to 5:00 pm.

Did you receive an e-mail from collection agency Intrum (email@intrum.com)?

Then one or more direct debits have failed and your debt has been transferred to collection agency Intrum. If you would like more information, please contact Intrum on 088-020 17 00 (usual call charges apply). This number can be reached on working days from 8:30 am to 5:00 pm.

Did you receive an email about a new password?

Did you receive an e-mail with the subject: New password www.ov-chipkaart.nl, while you did not make this request? Don't worry, you can ignore this email.

Someone with a similar username (e.g. a.devries, a_de_vries, adevries) accidentally entered your username in order to recover their password, as a result of which you received an e-mail. No changes will be made to your account.

What to do with a phishing email?

  • Do not click on the links in the message or open any attachments.
  • Report the false e-mail to us via false-email@ov-chipkaart.nl.
  • Did you click on a link in the fake email? Run a virus scan.
  • Have you entered a password on a fake website? Change this password.

Visit www.fraudehelpdesk.nl or www.consumentenbond.nl/veilig-internetten for more information about 'being safe online' and what to do with phishing emails.