File a complaint
If you are not satisfied with the OV-chipkaart or the service provided by OV-chipkaart Customer Services, you can submit a complaint. Your complaint will be handled by a team of specially trained customer services employees.
We handle complaints about:
- the purchase or use of an OV-chipkaart
- the service provided by OV-chipkaart Customer Services
- the www.ov-chipkaart.nl website
- the OV-chipkaart in general
How can you file a complaint?
There are two ways to submit your complaint to us. Indicate that it is a complaint. Include your name, address, date of birth, e-mail address and if possible your OV-chipkaart number as well.
1. With the online contact form;
2. In writing, to:
Postbus 365 NL
3800 AJ Amersfoort