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By checking in and out, the carrier calculates the correct fare. You check in at your departure station or stop and you check out again at your arrival station or stop. Make sure you check in and out with the same carrier. The carrier's logo is on the gates and poles.

At the start of your journey, hold the OV-chipkaart against the screen on a gate or card reader, you can identify these by the OV-chipkaart logo;

If you have sufficient credit or a valid travel product on your card, the gate will open or the card reader will beep to confirm and a green light will show;

At the end of your journey, hold your OV-chipkaart against a gate or card reader again to check out. The display will show the cost of your journey and how much credit is left on your card;

Are you switching to another carrier? Then first check out and then check in with the right carrier.

How it works

If you travel on credit, the boarding fare will be debited from your card when you check in. When you check out, the boarding fare will be refunded and you will be charged for the number of kilometres you travelled. If you do not check out, you will pay the full boarding fare. If you are unable to check out, due to a defective card reader for example, you can request a refund for any overpayment from your public transport company.

You can request a refund of your balance via www.uitcheckgemist.nl. Complete your journey by filling in the missing departure or arrival station.

Tip: sign up for the Missed Check-out Alert. You will then receive a message if you miss a check-in or check-out.

Missed check-in or -out

Do you want to pick up or drop off someone on the platform? This is possible of course. You will need an OV-chipkaart loaded with credit and you will need to check in and out within 20 minutes. You will then receive the full boarding fare back on your OV-chipkaart.

Good to know: At NS you have more time to see someone off. There will be no charge if you check out again within 60 minutes.

Pick up or drop off

You can access information that will help you to plan your journey through the links listed below. The links open a new window.

Door to door travel information: www.9292.nl

Practical travel information

It may take some time before you can apply for a refund of overpaid credit on www.uitcheckgemist.nl. Even if you can already see in your travel history that you have missed a checkout. This is because our system needs time to check whether a claim can be submitted for the relevant journey. In most cases, you can apply for a refund of your credit within 15 days after your missed checkout.

In most cases you can reclaim your balance within 15 days. Below you will find other reasons why you cannot submit a claim.

Has your OV chip card expired, been replaced or terminated? Then you can no longer submit a claim.

2. You have reached the maximum number of claims

You may request a refund for a maximum of three journeys per carrier between January and June and between July and December.
Please note: for NS, you can submit an application for a refund a maximum of three times per calendar year. After that, this is only possible via NS.

3. You have NS Flex and a missed check-out with NS

Do you have an NS Flex subscription? Then you can only request a refund onwww.uitcheckgemist.nl for travels with other carriers. Did you miss a check-out with NS? Then request your balance back via NS.

4. You passed a station in more than 60 minutes

You have one hour to check in and out at the station free of charge. After this, NS deducts the boarding fare.

Enter the same station (or stop) twice. You will then receive the full boarding fare back.

Frequently Asked Questions

Met de OV-chipkaart check je in en uit. Zo wordt je ritprijs bepaalt. Hoe dat precies werkt, lees je hier.

Checking in and out

How it works

Missed check-in or -out

Pick up or drop off

Practical travel information

Frequently Asked Questions

My missed check-out is not visible on uitcheckgemist.nl.

I cannot correct my missed check-out via uitcheckgemist.nl.

I accidentally checked in or out while traveling with a ticket. How do I correct this?