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If you regularly travel by public transport and you don't want to queue to reload your card, automatic reloading is the solution. With automatic reloading, you will always have sufficient credit to use your OV-chipkaart. You can easily request automatic reload online.

1. You check in or out with your personal OV-chipkaart with insufficient funds;

2. Your balance is automatically reloaded with the amount you registered with;

3. We give you this money in advance, it is debited from your bank account within 15 days;

4. You will find the moment of the automatic reload, as well as the OV-chipkaart number, in your direct debit description;

5. All trips and reloads can be found in your trip overview. This way, you always know what direct debit connects with your travel history.

How it works

1. You log in or register for a OV-chip account;

2. You choose the amount you would like to reload your OV-chipkaart with: € 10, €20 or €50;

3. You verify your IBAN with a payment of € 0,01 via iDeal. This way, you give us permission for future direct debits;

4. You pick up the order to put automatic reload on your card via a service point. From that moment, automatic reload will be active on your OV-chipkaart.

When you don't have a Dutch bank account, please fill out this online form. Note: You can only apply with a personal OV-chipkaart (card with photo).



Apply for automatic reload

Would you like to automatically reload your OV-chipkaart with a higher or lower amount or no longer use it? It's easy to let us know online.

Login on My OV-chip and make your change.

Activate your change at a pick-up device.

You terminate automatic reloading in two steps:

1.     inform us that you no longer want automatic reloading;

2.     remove automatic reloading from your card.

Log in to change the bank account number from which the reloading amounts are debited. Choose the card you want to change the bank account number for. You will confirm this through an iDEAL payment of € 0.01. This allows us to check that the bank account number is correct. And you provide a single authorisation for collection of the amounts. After this confirmation we will debit the automatic reloading amounts from this bank account number.

When you are not able to make an iDEAL payment, please fill out a form and send it to us. You can find this form at the service desk.

There are some reasons which make it seem that your card has been charged wrongfully. However, there is an explanation for this most of the time.

Charge date is not the collection date: When the balance of your OV-chipkaart is topped up, you get the balance instantly. We will collect the money within 15 days from your bank account. In the description of the payment, you find the moment when it was topped up on your OV-chipkaart. You can compare this to your travel history on your OV-chipaccount.

Forgot to check in or out: It is also possible that your card has been topped up sooner than you thought was necessary. This might be because you missed a check-in or check-out at some point. You can find out if this is the case at this website.

Multiple charges: It is possible that your balance is being topped up twice in a row. For example, this can happen if you check-in with NS since your balance must be at least € 20. Did you choose to top up your OV-chipkaart with € 10 every time. Then it might happen that there are two top up moments after one another.

Station passage: As soon as you check in at a station with the means to check-out a few minutes later, your balance will be topped up if needed. This also happens if you do not technically travel.
Tip: At a NS machine you can pick up a passage product for free. For more information, go to this website.

Contact our customer services. We can look into your travel history and help you fix the problem or give you some clearance.  To prevent you from creating a debt. We advise you to not cancel the payment from your bank.

We attempt a direct debit once.  Make sure there is a sufficient amount on your bank account to make this possible. Does the direct debit fail? You will receive an email with an iDeal link to pay the outstanding amount. If you do not pay this within the stated period, you will receive a letter with a reminder. You have 15 days to pay the outstanding amount mentioned in the letter. Make sure your email address and address is up to date in the data of your OV-chipkaart. If you do not pay the outstanding amount within the mentioned time frame, your OV-chipkaart will be blocked and your case will be handed over to a debt management bureau called Intrum.

Did you receive an email or letter from the OV-chipkaart administation (noreplyadministratie@ov-chipkaart.nl)?
Please contact Administratie OV-chipkaart via 0900-681 24 47 (regular costs). This phone number is reachable on business days from 8.30 until 17.00.

Did you receive an email or letter from the debt management bureau Intrum (email@intrum.com)?
That means that a direct debit or multiple direct debits have failed. Your debt has been transferred to debt management bureau Intrum.  Please contact Intrum via 088-020 17 00 (regular costs) if you have any questions.  This number is available on business days from 08:30 until 17:00.

We block your credit if there is an outstanding amount of € 60 or higher. This is done to prevent higher debts. This makes it impossible to travel with credit until you have paid the outstanding amount. Your credit is blocked and your file is handed over to Intrum. 

Transfer the amount due as soon as possible.

Have you received an e-mail or letter from the OV-chipkaart Administration? Transfer the amount to NL03 RABO 0306 4988 55 in the name of Trans Link Systems B.V. Mention the debtor number in the e-mail/letter.

Did you receive a letter from Intrum? Then transfer the amount to NL64DEUT0265294916 in the name of St. Derdengelden Intrum. Mention the file number in the letter.

Once they have received the total outstanding amount, you will be able to unblock your credit within three business days.
You will do this at a pick-up device. Insert your card into the machine. Follow the instruction and wait for the credit to be unblocked.

Frequently asked questions

If you regularly travel by public transport and you don't want to queue to reload your card, automatic reloading is the solution. With automatic reloading, you will always have sufficient credit to use your OV-chipkaart.

Automatic reload

How it works

Apply for automatic reload

Frequently asked questions

How do i change the reload amount?

How do I terminate automatic reloading?

How do I change my bank account for automatic reloading?

My OV-chipkaart is wrongfully charged. How did that happen?

What happens if a direct debit of automatic reload fails?

My credit has been blocked. What should I do?