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  • Nieuws

    Nieuws Studenten opgelet! 8-aug-2018 Begin je binnenkort met studeren? Controleer nog even of je alle stappen hebt gezet om je studentenreisproduct te gebruiken! Lees meer > Jouw privacy is belangrijk 25-mei-2018 Zoals je misschien wel weet geldt sinds 25 mei de nieuwe Europese privacywet: de Algemene verordening gegevensbescherming (AVG). Wij vinden jouw privacy heel belangrijk.
  • How do I apply for automatic reloading?

    How do I apply for automatic reloading? If you regularly travel by public transport and you don't want to queue to reload your card, automatic reloading is the solution. With automatic reloading, you will always have sufficient credit to use your OV-chipkaart.The amount is debited from your bank account within 15 days.
  • How can I travel on credit with NS?

    How can I travel on credit with NS? Travelling with NS You can travel with NS using a personal or anonymous OV-chipkaart. You will travel on credit or using a pass. Pre-paid travel with NS To travel on credit with NS using your OV-chipkaart, you will need to go to an NS card device with your personal or anonymous OV-chipkaart.
  • I have a personal card with an automatic reloading amount of €10 and I want to travel on NS. What should I do?

    I have a personal card with an automatic reloading amount of €10 and I want to travel on NS. What should I do? If you want to travel on credit with NS, we recommend that you ensure your automatic reloading amount is at least equal to the NS boarding fare.
  • How do I load the OV-chipkaart?

    How do I load the OV-chipkaart? There are a number of ways to load your OV-chipkaart. You can choose automatic reloading, so that you never have to think about credit. Or you can load your card using a loading device at the station. Choose the most convenient option for you.   Automatic reload You can choose automatic reload on a personal OV-chipkaart.
  • How does automatic reloading work?

    How does automatic reloading work? Would you like to always have sufficient credit? This is possible with automatic reloading. If you do not have enough credit to pay the boarding fare of journey price, an amount will automatically be loaded onto your card. This will then be debited from your bank account.
  • My card has been incorrectly automatically reloaded. Why is this?

    My card has been incorrectly automatically reloaded. Why is this? There may be various reasons why it seems as if your card has been incorrectly automatically reloaded. Usually, there is in fact an explanation. The reloading date is not the debit date We lend you the amount with which the card is reloaded.
  • My OV-chipkaart is wrongfully charged. How did that happen?

    My OV-chipkaart is wrongfully charged. How did that happen? There are some reasons which make it seem that your card has been charged wrongfully. However, there is an explanation for this most of the tim e. Charge date is not the collection date When the balance of your OV-chipkaart is topped up, you get the balance instantly.
  • Was ist die OV-chipkaart?

    Die OV-Chipkarte ist das Zahlungsmittel für den öffentlichen Verkehr in den Niederlanden. Sie können die Karte mit Guthaben aufladen oder ein Produkt darauf laden. Die OV-Chipkarte ist eine Plastikkarte im Format einer Bankkarte, die in Ihre Brieftasche passt. Es gibt zwei verschiedene Karten: eine anonyme Karte und eine persönliche Karte.
  • Reizen met een visuele beperking

    Reizen met een visuele beperking Voor reizigers met een visuele beperking is het vaak moeilijk om te weten of het betalen met de OV-chipkaart goed gaat. Mensen met een visuele beperking kunnen daarom kiezen uit verschillende kaarten en reisproducten om te reizen in het OV.