My credit has been blocked. What should I do?


Automatic reloading is activated on your OV-chipkaart. We were unable to collect the reloading amount from your bank account. You received an email or letter informing you of the failed collection(s). We have not yet received a (total) payment from you. In order to prevent your debt increasing, the credit on your card has been blocked. This happens in the following two cases:

1. We have not yet received the amount of the failed collection(s) from you. We have passed the debt on to collection agency Intrum. You will receive a letter about this from Intrum.
2. The amount of the failed collection(s) is higher than € 60. You will receive a letter about this from the OV-chipkaart Administration Department.