Change or terminate automatic reloading

Would you like to automatically reload your OV-chipkaart with a higher or lower amount? It's easy to adjust the reloading amount online. You can also change the bank account number from which we collect the amounts. Or, if you would prefer no longer to use automatic reloading, it's easy to let us know online that you want to terminate this.

Would you like to change the amount reloaded per time or terminate automatic reloading? You can do this in two simple steps:

1. Make your change online;

2. Activate your change at a pick-up device.

From now on your card will be reloaded with the new amount per time. Or automatic reloading will no longer work on your card. If you are only changing the account number, you no longer need to go to a pick-up device.

Change automatic reloading amount online

Log in to change your amount per time. Choose the card you want to change the amount for and choose your preferred reloading amount per time. You will confirm the new amount with an iDEAL payment of € 0.01. This allows us to check that the bank account number is correct. And you provide a single authorisation for collection of the amounts. Once you have made your change, you will need to take your OV-chipkaart to a pick-up device. Insert your card into the machine and choose 'Pick up orders'. This is how you change the reloading amount on your card. From now on, your card will be reloaded with the new amount per time.

Change reloading amount per time

Tip: If you travel with NS, choose € 20 per time. Otherwise your card might be automatically reloaded twice in a row. This is in order to deduct the boarding fare of € 20.

Change automatic reloading bank account number online

Log in to change the bank account number from which the reloading amounts are debited. Choose the card you want to change the bank account number for. You will confirm this through an iDEAL payment of € 0.01. This allows us to check that the bank account number is correct. And you provide a single authorisation for collection of the amounts. After this confirmation we will debit the automatic reloading amounts from this bank account number.

Change bank account number for automatic reloading

Terminate automatic reloading

Log in to let us know that you would like to terminate automatic reloading. Choose the card you would like to do this for and then choose 'Terminate automatic reloading'. Once you have made your change, you will need to take your OV-chipkaart to a pick-up device. Insert your card into the pick-up device and choose 'Pick up orders'. Automatic reloading on your card with then be terminated. You can do this up to three months after informing us online that you wish to terminate automatic reloading.

Terminate automatic reloading

Change or terminate automatic reloading using a form

You can also change or terminate automatic reloading using a form. Download the Change to automatic reloading form (Dutch, pdf) and send it to us. You will receive a confirmation within three weeks.