Purchasing customer services

Questions about the order process

Do you have questions about the order process? Is anything about your order unclear or has your order failed? Check if your question has been answered in the Frequently asked questions.

If your question is not listed? Use the contact form of or telephone OV-chipkaart Customer Services on 0900 0980 (normal phone cost).

Questions about travel products

Have you purchased a travel product through the webshop of your public transport company?  The customer services for this product will be provided by your travel company. Please contact your public transport company for customer services, questions about travelling with your travel product or questions about the terms and conditions.

Further questions

Do you have any other questions? Check if your question has already been answered in the Frequently asked questions.