Cancelling your order

You can cancel your order in the OV-chipkaart webshop, if you have not yet picked it up and loaded it onto your card.

Cancelling  online

You can cancel your order online. Enter your order number and cancellation code.

N.B. Your whole order will be cancelled, except for credit that have already been picked up or have expired. It is not possible to cancel single items from your order.

Cancelling through OV-chipkaart Customer Services

You can also contact OV-chipkaart Customer Services on 0900-0980 (normal phone cost) Please have your order number and cancellation code ready.