The details on card are incorrect
Is there an incorrect name, passport photo or date of birth on your card? In this case you can apply for a replacement card.
Apply for a replacement card
Download the Apply for a replacement card form (pdf).
If there is credit on your card, this amount will be returned to your bank account.
Travel products transferred
If there was a travel product or subscription on your old card, this will also be on your new card and you can simply start travelling again, as long as the travel product is still valid.