Reporting a card lost or stolen
If your personal OV-chipkaart has been stolen or you have lost your card, please report this as soon as possible. Your OV-chipkaart will be blocked from the following day and you will be protected from misuse. You will receive a replacement OV-chipkaart within a average of three working days.
Report your card lost or stolen through My OV-chip
If you do not yet have a My OV-chip account, please report to OV-chipkaart Customer Services on telephone number 0900-0980 (normal phone cost). Please have your Dutch bank account number to hand for your credit refund and to pay for your replacement card.
A replacement card costs € 11. You will authorise this payment over the phone.
If there is more than €0 credit on your card, this amount will be returned to your bank account within 15 days. You will not be charged an administration fee.
If there was a pass on your old card, this will also be on your new card and you can simply start travelling again, as long as the pass is still valid. Find out how to travel until you receive your replacement OV-chipkaart from your public transport company.
What losses can you expect?
The losses you can expect are limited. Until your card is blocked, anyone who finds the card can travel freely. In the worst case scenario this will be the maximum journey that can be made in a 24 hour period on public transport in the Netherlands. This costs around €70.