Latest news

Number of online services not available due to maintenance 15-aug-2017

On Saturday evening 19th of August from 21.00 until Sunday morning 20th of August 10.00 maintenance will be carried out on the system.

Expired card? Request a refund! 9-aug-2017

After five years, an OV-chipkaart will expire and you can no longer travel with it. If you have an old card that still has credit on it, it is easy to request a credit refund. If you have a personal card, you can renew this straight away. > Read more.

Calling Customer Services cheaper 28-jun-2017

From Saturday 1 July, the rate for phoning our Customer Services will be changing. You will no longer pay a € 0.50 flat rate per call, but instead your normal phone cost. > Read more.

Gates closing at Utrecht CS from end of March 25-jan-2017

From the end of March, all entry gates at Utrecht Centraal station will be closed. It will then only be possible to enter the station with an OV-chipkaart. NS is gradually closing more and more gates. This will give passengers a chance to get used to the new situation and allow any problems to be solved. Read more...

Steffie explains the OV-chipkaart 9-dec-2016

Travelling with the OV-chipkaart isn’t easy for everyone. That’s why we have launched an initiative to make communication about the OV-chipkaart simpler. This will take place on the Steffie website. On this website, Steffie will explain all aspects of the OV-chipkaart in a comprehensible way. She will do this using text and images and will give visitors a chance to practice. Read more...
Sfeerfoto met tekst 'Tips & Tricks'

Missed Checkout website now available to even more customers 15-nov-2016

More and more customers can quickly and easily apply for a refund for a missed checkout using the Missed Checkout website. Because, since 3 October, EBS and Connexxion have also joined this website.

Android OV-chipkaart app easier to use 10-okt-2016

If you use the OV-chipkaart app, we have good news. Because we have significantly improved the app and made it easier to use. Read more
Promotieplaatje van OV-chipkaart app

Lost card? Block card online 5-feb-2016

Is your personal card lost or stolen? Please report this as soon as possible. Your card will then be blocked. This protects you against misuse. You can do this easily through your My OV-chipkaart account. You can block, replace or terminate your card and apply for a credit refund. We add automatic reloading and passes to your replacement card. A replacement card costs €11. You will receive this within an average of 3 working days. Click to manage

Improved thanks to your suggestions 15-sep-2015

Hearing what you think about is important to us. Including when you are not satisfied. We see this as an opportunity to improve the website and our service. And we do this continuously. Read more about improvements so far.