The answers to many of the questions received by our customer services are also easy to find on this website. View the top three questions and find the answers online.

    Contact OV-chipkaart Customer Services

    OV-chipkaart Customer Services will be happy to answer your questions. If you have a question or complaint about a travel product (e.g. a pass or day ticket) or use of the OV-chipkaart in trains, buses, trams or metros, please contact your public transport company

    Contact form

    You can send your question, suggestion or complaint quickly using the contact form.

    Note: this form can not be used to report your card lost or stolen!


    Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.

    OV-chipkaart Customer Services
    0900-0980 (normal phone cost)


    You can also contact us via Twitter. The webcareteam is available on weekdays from 8.30 to 17.00.

    Calling from foreign countries

    Calling from Belgium, Germany or Luxembourg? You can contact us on below mentioned telephone numbers. It is not possible to call Customer Services OV-chipkaart from other foreign countries.

    Belgium +32 2 808 1524 (fixed line)*

    Germany +49 30 3 080 8170 (fixed line)*

    Luxembourg +35 22 786 0019 (fixed line)*

    * These are fixed lines. You pay the local cost of your own country. Contact your providor for more information about the cost.

    Customer satisfaction: read more about the opinion of travellers of our Customer service

    Complaints procedure

    OV-chipkaart Customer Services wishes you to be happy with our service and we will do everything possible to deal with your complaint satisfactorily. If necessary, the service and (internal) processes will be adjusted. See also OV-chipkaart Customer Services complaints procedure (pdf).OV-chipkaart Customer Services will be happy to answer your questions.