The answers to many of the questions received by our customer services are also easy to find on this website. View the top three questions and find the answers online.
- Is your OV-chipkaart lost or stolen? You can block and replace your OV-chipkaart simply and easily through your OV-chipkaart account.
- Will your OV-chipkaart be expiring soon? If your card will expire within six weeks, you can apply for a new card or terminate your old card.
- How does travel with the OV-chipkaart work? Read more about travelling with the OV-chipkaart or go to www.uitlegov-chipkaart.nl (new window) for an explanation.
Contact OV-chipkaart Customer Services
OV-chipkaart Customer Services will be happy to answer your questions. If you have a question or complaint about a travel product (e.g. a pass or day ticket) or use of the OV-chipkaart in trains, buses, trams or metros, please contact your public transport company.
You can send your question, suggestion or complaint quickly using the contact form.
Note: this form can not be used to report your card lost or stolen!
Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.
You can also contact us via Twitter. The webcareteam is available on weekdays from 8.30 to 17.00.
Calling from foreign countries
Calling from Belgium, Germany or Luxembourg? You can contact us on below mentioned telephone numbers. It is not possible to call Customer Services OV-chipkaart from other foreign countries.
Belgium +32 2 808 1524 (fixed line)*
Germany +49 30 3 080 8170 (fixed line)*
Luxembourg +35 22 786 0019 (fixed line)*
* These are fixed lines. You pay the local cost of your own country. Contact your providor for more information about the cost.
OV-chipkaart Customer Services wishes you to be happy with our service and we will do everything possible to deal with your complaint satisfactorily. If necessary, the service and (internal) processes will be adjusted. See also OV-chipkaart Customer Services complaints procedure (pdf).OV-chipkaart Customer Services will be happy to answer your questions.