The answers to many of the questions received by our customer services are also easy to find on this website. View the top three questions and find the answers online.

    Contact OV-chipkaart Customer Services

    OV-chipkaart Customer Services will be happy to answer your questions. If you have a question or complaint about a travel product (e.g. a pass or day ticket) or use of the OV-chipkaart in trains, buses, trams or metros, please contact your public transport company

    Contact form

    You can send your question, suggestion or complaint quickly using the contact form.

    Note: this form can not be used to report your card lost or stolen!


    Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00.

    0900-0980 (normal phone cost)


    You can also contact us via Twitter. The webcareteam is available on weekdays from 8.30 to 17.00.

    Reporting phishing emails

    Unfortunately it sometimes happens that internet criminals misuse OV-chipkaart or Translink’s name and logo. They then send emails in which they try to gather our customers’ personal details. Never click on links or attachements in emails you do not trust. More information on phishing emails.

    We would very much appreciate it if you could send suspected phishing emails (if possible as an attachement) to Please, do not use this e-mail address for OV-chipkaart related questions. In that case, fill out the contact form, send us a tweet or call us on 0900-0980 (normal phone cost).

    Calling from foreign countries

    Calling from Belgium, Germany or Luxembourg? You can contact us on below mentioned telephone numbers. These are fixed lines. You pay the local cost of your own country. Contact your providor for more information about the cost. It is not possible to call from other foreign countries.

    Good to know: the numbers are correct as stated. You don't need to replace the land code for +31.

    Belgium +32 2 808 1524

    Germany +49 30 3 080 8170

    Luxembourg +35 22 786 0019

    Post address

    Your question will be answered quicker if you call or use the contact form. Do you wish to send your question by post? Please use the address below.

    OV-chipkaart Customer Services

    Postbus 365

    3800 AJ Amersfoort

    Customer satisfaction: read more about the opinion of travellers of our Customer service

    Complaints procedure

    OV-chipkaart Customer Services wishes you to be happy with our service and we will do everything possible to deal with your complaint satisfactorily. If necessary, the service and (internal) processes will be adjusted. See also OV-chipkaart Customer Services complaints procedure (pdf).OV-chipkaart Customer Services will be happy to answer your questions.