Service and contact
What can we do for you?
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Have you received an email that you don't trust? Please let us know by sending us the email, preferably as an attachment, to valse-email@ov-chipkaart.nl
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Please note: do not use this email adress for any questions or problems. You will not recieve a reply.
Contact us directly
Call: 0900-0980 (normal phone cost*)
Note: this form can not be used to report your card lost or stolen!
Postal address
Your question will be answered quicker if you call or use the contact form. Do you wish to send your question by post? Please use the address below.
OV-chipkaart Customer Services
Postbus 365
3800 AJ Amersfoort
File a complaint?
*Calling from abroad? Then additional costs may be charged. This depends on your provider and from which country you call. Use the below mentioned telephone numbers for Belgium, Germany or Luxembourg. These are fixed lines. You pay the local cost of your own country. Good to know: the numbers are correct as stated. You don't need to replace the land code for +31.
Belgium +32 2 808 15 24
Germany +49 30 30 80 81 70
Luxembourg +35 22 787 25 35