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Service and contact

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Frequently asked questions


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    Find servicepoint

    Please report phishing emails:
    Have you received an email that you don't trust? Please let us know by sending us the email, preferably as an attachment, to valse-email@ov-chipkaart.nl

    Read more on phising



    Please note: do not use this email adress for any questions or problems. You will not recieve a reply.

    Contact us directly

    Telephone
    Open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00. 

    Call: 0900-0980 (normal phone cost*)
    0900-0980

    Public transport company
    If you have a question or complaint about a pass, day ticket or other travel ticket please contact your public transport company. 
    Public transport companies

    Contact form
    Please be aware that it can take up to 3 workingdays before you receive an answer.


    Note:     this form can not be used to report your card lost or stolen! 
    Contact form

    Postal address

    Your question will be answered quicker if you call or use the contact form. Do you wish to send your question by post? Please use the address below.

    OV-chipkaart Customer Services

    Postbus 365

    3800 AJ Amersfoort

    File a complaint?

    OV-chipkaart Customer Services wishes you to be happy with our service and we will do everything possible to deal with your complaint satisfactorily. If necessary, the service and (internal) processes will be adjusted.
    Complaints procedure

    *Calling from abroad? Then additional costs may be charged. This depends on your provider and from which country you call. Use the below mentioned telephone numbers for Belgium, Germany or Luxembourg. These are fixed lines. You pay the local cost of your own country. Good to know: the numbers are correct as stated. You don't need to replace the land code for +31.

    Belgium +32 2 808 15 24

    Germany +49 30 30 80 81 70

    Luxembourg +35 22 787 25 35