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  • I have forgotten my password

    I have forgotten my password Which steps should I take? Click the 'Forgotten password' button. Enter your username and click 'Wijzig wachtwoord'. Click on the link in the email you receive. Enter your username and your new password. Forgotten password Can’t remember your username? First request this. Click on the 'Request username' button.
  • Credit refund for expired personal card

    Credit refund for expired personal card The easiest way to request a credit refund for an expired personal OV-chipkaart is through your OV-chip account. This way you do not need to send in your card and you can apply for a new one straight away. You can also use a form. Choose the method that is easiest for you.
  • Change or terminate automatic reloading

    Change or terminate automatic reloading Would you like to automatically reload your OV-chipkaart with a higher or lower amount or no longer use it? It's easy to let us know online. Login on My OV-chip and make your change. Activate your change at a pick-up device. Login and manage No account yet? You will need an OV-chipaccount to change or terminate
  • Passengers with a visual impairment

    Passengers with a visual impairment For passengers with a visual impairment, it is often difficult to know whether payment with an OV-chipkaart has been successful. People with a visual impairment can therefore choose from a range of cards and travel products for travel on public transport.
  • Transfers

    Transfers If you make a transfer you will need to check out and then check in again on the next mode of transport. In most cases you will pay the basic fare once, to the operator with which you started your journey. Basic fare when transferring between buses, trams and the metro Are you travelling on credit and transferring from one bus, tram or metro to another bus, tram or
  • Which card is right for me?

    Which card is right for me? What is a disposable OV-chipkaart? When is an anonymous OV-chipkaart convenient? Is a passport photo required? Which OV-chipkaart is best for me?
  • Travel history anonymous card

    Travel history anonymous card The online travel history is an overview of the journeys and transactions you have made using your anonymous OV-chipkaart. Do you have a personal OV-chipkaart? Then create an account to view your travel history. project.general_error_message Enter card details Card information Period Transactions Products
  • Card information

    Card information You can view the following card information: Card details such as name, number and expiry date The credit on your card Whether or not automatic reloading is activated and the amount Whether travel products are loaded onto your OV-chipkaart Or whether there are orders waiting for you at a pick-up device
  • Purchasing customer services

    Purchasing customer services Questions about the order process Do you have questions about the order process? Is anything about your order unclear or has your order failed? Check if your question has been answered in the  Frequently asked questions . If your question is not listed? Use the  contact form  of or telephone OV-chipkaart Customer Services on 0900
  • How does My travel history work?

    How does My travel history work? My Travel History is an overview of the journeys and transactions you have made using your personal or anonymous OV-chipkaart. All operators in the Netherlands participate in this overview. You can use this overview to declare travel expenses to your employer or for your tax return.