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  • What to do with an expired card

    Renew your personal OV-chipkaart. Travel products will be transferred to your new card. Or buy a new anonymous card. Remaining credit will be returned to your bank account.
  • Pick up or drop off

    Pick up or drop off Do you want to pick up or drop off someone on the platform? This is possible of course. You will need an OV-chipkaart loaded with credit and you will need to check in and out within 20 minutes. Check in and out within 20 minutes In order to pick up or drop off someone at a station, you will need to check in with your OV-chipkaart.
  • Student travel product - apply, pick up or stop

    Student travel product - apply, pick up or stop What is the student travel product and when am I entitled to it? How do I pick up (activate) my student travel product? How do I terminate my student travel product? How do I apply for the student travel product? Validity of the student travel product, public holidays and discount
  • Expired card

    Expired card My anonymous OV-chipkaart has expired. What should I do? I have applied for a new card, because my old card will expire soon. But I still have another OV-chipkaart I can use. Can my money be refunded?
  • Age discount

    Age discount Do children need a special OV-chipkaart? Can I travel with a discount using an anonymous OV-chipkaart? I am 65 + or will soon turn 65. What do I need to do to travel with a discount?
  • Card information

    Card information I can see that my OV-chipkaart has been added to someone else's account. I don't want this. What should I do? How current is the credit on my card? I see in my account that automatic reloading is off, but it is working on my card. Why is this?
  • Create and log in

    Create and log in I have forgotten my password. What should I do? How do I create a My OV-chip account? How do I activate my OV-chip account? I can't log in to my OV-chip account. What should I do? I have forgotten my username. What should I do?
  • Applying for a credit refund

    Applying for a credit refund An OV-chipkaart expires after five years. Naturally it is possible that there will still be credit on it at that time. Of course you can request a refund for this. But you can also request a credit refund if your card has not yet expired. After all, it’s your money.
  • Link card to account

    Link card to account Where can I enter the link code? Why can I only apply for the link code by post? The link code was not accepted. What should I do? I have not/ the cardholder has not received a link code. What should I do? Why do I need permission to link a card? I have chosen the wrong profile.
  • How do I order credit?

    How do I order credit? There are two steps to purchasing credit: placing an order online and loading the credit onto your card at a pick-up device. You can place an order for your own OV-chipkaart or for an OV-chipkaart belonging to a family member or friend, as well as for both personal and anonymous cards. You do not need an account to order credit.
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