My credit has been blocked. What should I do?
Automatic reloading is activated on your OV-chipkaart. We were unable to collect the reloading amount from your account. You received an email or letter informing you of the failed collection(s). We have not yet received payment from you. In order to prevent your debt increasing, the credit on your card has been blocked. This happens in the following two cases:
1. We have not yet received the amount of the failed collection(s) from you. We have passed the debt on to collection agency Intrum. You will receive a letter about this from Intrum.
2. The amount of the failed collection(s) is higher than € 60. You will receive a letter about this from the OV-chipkaart Administration Department.
The letter you received from the OV-chipkaart Administration Department/ Intrum includes the account number to which you can transfer the amount. Once they have received this amount, you will be able to unblock your credit after three days. You will do this at a pick-up device. Insert your card into the machine and choose 'Pick up orders'. Follow the instruction and wait for the credit to be unblocked. Remove your OV-chipkaart from the device.
Find a pick-up device near you. You can see whether your credit is ready to be unblocked under orders to pick up.
If you have questions about the amount you need to pay, please phone the OV-chipkaart Administration Department on 0900-6812447 (normal phone cost), open 8.30 to 17.00 on weekdays.