I have lost my OV-chipkaart. What should I do?

Personal OV-chipkaart

Block your personal OV-chipkaart as soon as possible. You can do this easily through your OV-chip account. We will block your personal card for further use within 24 hours of your notification.

You can apply for a replacement card straight away. This costs € 11. You will receive your replacement card within an average of three working days. If you had a pass and/or automatic reloading on your old card, these will be transferred to your replacement card. If there was credit remaining on your card, this will be returned to your bank account.

Good to know: a blocked card cannot be unblocked again!

No OV-chip account?

Phone OV-chipkaart Customer Services on 0900-0980 (normal phone cost). The call agent will block your personal card. Please have your bank account number ready. The credit on your old card will be returned to this account. A replacement card costs € 11. You will authorise this payment over the telephone.

What losses can you expect?

If you discover that your personal card has been stolen or you have lost it, you must report this as soon as possible. This is important because only from the following day (with effect from 0:00), we (Translink) bear the risk of loss of the credit on your personal card. Until this time you bear the risk of loss of credit yourself.

See also

Phoning from abroad

 

Anonymous OV-chipkaart

An anonymous OV-chipkaart is not protected. You cannot block this. Purchase a new anonymous card at an address near you.