How do I request a refund of my credit?
If you no longer wish to travel on credit, you can request a refund or cash in your credit.
Credit under € 30?
If your credit is between € 0 and € 30, you can request a refund of this at an operator's counter. You will receive a refund of your credit once your ID (Dutch passport, driving licence or ID card) has been checked. Find a counter near you.
Tip: If you have automatic reloading, you will first need to terminate this before requesting a refund of your credit at a counter. You can read how to terminate automatic reloading here.
If you have an anonymous OV-chipkaart, you can request a refund of your credit using a form. Please go to an operator's counter for this. Enter the details requested on the form. The employee will check your ID. This can be a Dutch passport, driving licence or ID card. You will then receive the credit.
Credit above € 30?
Is your credit above € 30? In this case, the amount will be refunded to your bank account when you terminate your OV-chipkaart. You will terminate your card using a form.
Personal OV-chipkaart: Credit refund personal OV-chipkaart (pdf)
Anonymous OV-chipkaart:Credit refund anonymous OV-chipkaart (pdf)