How do I know if the email I received comes from you?

Unfortunately it sometimes happens that internet criminals misuse OV-chipkaart or Translink’s name and logo. They then send emails in which they try to gather our customers’ personal details. It can have unpleasant consequences if you become a victim of this. This information will help you to recognise phishing emails and spam.

How do you check if the email is real?

  • Our emails come from addresses that end in (e.g. or
  • The links in our emails go to or
  • We will never ask for personal details in an email (except if you are in contact with customer services).
  • Our emails are service focused: we will not send you any offers or competitions.


  • Never click on links or attachements in emails you do not trust.
  • If it sounds too good to be true, it often is.
  • If in doubt, contact us.

    Are you unsure or do you have questions?

    Then contact OV-chipkaart Customer Services on 0900-0980 (normal phone cost). We are open weekdays from 07.00 to 21.30 and Saturdays and Sundays from 10.00 to 16.00.

    Reporting phishingemails

    We would very much appreciate it, if you could send the phishing email (if possible as an attachement) to

    Did you receive an email from the OV-chipkaart Administration Department (

    An automatic collection has failed. For more information please contact the OV-chipkaart Administration Department on 0900-681 2447 (normal phone cost, available on weekdays from 8.30 to 17.30). More information.

    Did you receive an email from Intrum (

    One or more automatic collections have failed and your debt has already been passed on to Intrum. For more information please contact Intrum on 0800-020 1700 (normal phone cost, available on weekdays from 8.30 to 17.30). More information.

    Request for new password?

    Did you receive an e-mail with the subject: request for new password, which you have not requested? No worries. you can ignore this e-mail. Someone with a similar user name (for example j.brown, j_brown, jbrown) entered, by accident, your user name in order to reset his/her password. No changes will be made to your account.

    Below is an example of a phishing email (in Dutch) that was recently sent under the name of the OV-chipkaart.