How do I know if the email I received comes from you?
Unfortunately it sometimes happens that internet criminals misuse OV-chipkaart or Translink’s name and logo. They then send emails in which they try to gather our customers’ personal details. It can have unpleasant consequences if you become a victim of this. This information will help you to recognise phishing emails and spam.
How do you check if the email is real?
- Our emails come from addresses that end in @ov-chipkaart.nl (e.g. firstname.lastname@example.org) or @uitcheckgemist.nl.
- The links in our emails go to www.ov-chipkaart.nl or www.uitcheckgemist.nl
- We will never ask for personal details in an email (except if you are in contact with customer services).
- Our emails are service focused: we will not send you any offers or competitions.
- Never click on links or attachements in emails you do not trust.
- If it sounds too good to be true, it often is.
- If in doubt, contact us.
Are you unsure or do you have questions?
We would very much appreciate it, if you could send the phishing email (if possible as an attachement) to email@example.com.
Did you receive an email from the OV-chipkaart Administration Department (firstname.lastname@example.org)?
An automatic collection has failed. For more information please contact the OV-chipkaart Administration Department on 0900-681 2447 (normal phone cost, available on weekdays from 8.30 to 17.30). More information.
Did you receive an email from Intrum (email@example.com)?
One or more automatic collections have failed and your debt has already been passed on to Intrum. For more information please contact Intrum on 0800-020 1700 (normal phone cost, available on weekdays from 8.30 to 17.30). More information.
Request for new password?
Did you receive an e-mail with the subject: request for new password www.ov-chipkaart.nl, which you have not requested? No worries. you can ignore this e-mail. Someone with a similar user name (for example j.brown, j_brown, jbrown) entered, by accident, your user name in order to reset his/her password. No changes will be made to your account.
Below is an example of a phishing email (in Dutch) that was recently sent under the name of the OV-chipkaart.