An automatic collection has failed. What should I do?

If it has not been possible to collect the amount for automatic reloading or the cost for a replacement OV-chipkaart, you will receive a letter or email from the OV-chipkaart Administration Department. A second collection attempt will not be made.

Please transfer the amount

Transfer the amount owed as quickly as possible. This way you can prevent the debt being passed on to the collection agency Intrum. The collection agency will charge extra costs. In some cases, we will also block the credit on your OV-chipkaart. You will then no longer be able to travel with the card until you have paid.

Automatic reloading

If it is about a failed collection for automatic reloading, transfer the amount to NL03 RABO 0306 4988 55 in the name ‘Trans Link Systems B.V.’. Enter the accounts-payable number included in the letter.

Replacement card

If it is about a failed collection for the costs of a replacement card, transfer the amount to NL11 RABO 0306 4990 02 in the name ‘Trans Link Systems B.V.’. Enter the accounts-payable number included in the email/letter.

Is your debt already been passed on to Intrum

Transfer the amount to NL80 INGB 0000 0070 19 in the name ‘St. Derdengelden Intrum’. Enter the case number in the letter you received from Intrum.

Questions?

Did you receive an e-mail or letter from the OV-chipkaart Administration Department (noreplyadministratie@ov-chipkaart.nl)?
One or more automatic collections have failed. For more information please contact the OV-chipkaart Administration Department on 0900-681 24 47 (normal phone cost, available on weekdays from 8.30 to 17.30) as apparently an automatic collection has failed.

Did you receive an email or letter from Intrum (email@intrum.com)?
One or more automatic collections have failed and your debt has already been passed on to Intrum. For more information please contact Intrum on 088-020 17 00 (normal phone cost, available on weekdays from 8.30 to 17.30).