If your OV-chipkaart is less than two years old and the card is broken because of a technical reason, such as a production fault or broken chip, you will not need to pay € 11. In all other cases, such as wear and cracks, you will pay € 11 for the new card.
If you do not accept the payment of € 11, complete the contact form
. You must do this within 6 weeks of receiving the card.