My personal OV-chipkaart is not working. What to do?
If your card is no longer working, first check that the card is definitely broken. You can do this as follows:
Check if your OV-chipkaart is really broken
- Is there a negative balance on your OV-chipkaart? In this case you are not able to check in at this moment. Reload your credit to be able to travel again.
- Did you forget to check out more than 12 times? Then your card will be blocked. You can remove this temporary blockage at a counter of the operator you checked in with most recently.
- If you have automatic reloading on your card, your credit may have been temporarily blocked because failed collections have not been paid. Check this website to see what to do.
- Is your debt more than € 60? Then your card might also be temporarily blocked. You can find out how to pay this and remove the block here.
- To be certain that there is something wrong with your card, you can go to a servicedesk close to you.
Is your anonymous OV-chipkaart defect?
- An anonymous OV-chipkaart cannot be replaced. It can only be terminated. In order to do this, you can download this form. Please make sure to attach your OV-chipkaart. Otherwise we will not be able to terminate your card.
- Is there any credit left on the OV-chipkaart? Then you will receive this on your IBAN within 15 days.
Is your personal OV-chipkaart defect?
- Report this online and request a replacement online. A replacement costs € 11 and is valid for another five years. You will receive the replacement within three business days.
- Do you use a subscription normally? Please contact the provider of this subscription for a temporary fix.
- Is there any credit left on the OV-chipkaart? Then you will receive this on your IBAN within 15 days.