Forgot to check out

Travelling with the OV-chipkaart is easy. But it is still possible for something to go wrong and for you to pay too much. In this case you can apply for a refund for overpayment at your public transport company. You can do so by using the claim form or refund form.

You did not check out

You did not check out. Because the card reader was not working or you forgot, for example. In this case your travel costs will not be calculated correctly as your remaining boarding fare will not be returned. You will therefore have paid too much.

Incorrect amount or transaction

It is also possible that too much may have been debited or payment at a device may have gone wrong. You can apply for a refund for any overpayment. A member of staff at the service point can assist you. No member of staff present? There is a device supplier logo on the device. This will be a public transport company, CVV or Mcom.

Request a refund

Complete a claim form or refund form for the public transport company with which too much credit was debited, complete this and return it. For questions and comments regarding the refund policy, please contact your public transport company. Below are the refund forms for the various operators. The links open a new window.

 Claimformulieren
 Arriva, AquabusQbuzz - region Groningen Drenthe
 BrengQbuzz - region Friesland
 Connexxion RET
 EBS (pdf) Syntus - Overijssel
 GVBSyntus - Veluwe
 HermesU-OV - Utrecht
 HTMVeolia
 NS: bel Klantenservice NS op 0900 - 20 21 163 (€ 0,10 p.m.) of dien een claim in via Reishistorie in uw Mijn NS-account (nieuw venster)