OV-chipkaart Customer Services will be happy to answer your questions.
Top three questions
The answers to many of the questions received by our customer services are also easy to find on this website. View the top three questions and find the answers online.
- Is your OV-chipkaart lost or stolen?
You can block and replace you OV-chipkaart simply and easily through your My OV-chipkaart account.
- How does travel with the OV-chipkaart work?
Read more about travelling with the OV-chipkaart or go to www.uitlegovchipkaart.nl (new window) for an explanation.
- Will your OV-chipkaart be expiring soon?
If your card will expire within six weeks, you can napply for a new card or terminate your old card.
Questions about the OV-chipkaart
If you have questions regarding your OV-chipkaart and the answer is not listed in the frequently Asked Questions section or elsewhere on this site, you can ask your question quickly and easily using the contactform.
Or contact OV-chipkaart Customer Services on 0900 -0980 (€0.50 per call). Open weekdays from 07.00 to 21.30 and Saturdays and Sundays from 10.00 to 16.00.
You can also contact us via Twitter. Send your tweet to @OVchipkaart. The webcareteam is available on weekdays from 8:30 AM to 5:00 PM.
A question or complaint about a product, travel or use
If you have a question or complaint about a travel product (e.g. a pass or day ticket) or use of the OV-chipkaart in trains, buses, trams or metros, please contact your public transport company. They will respond to your question or complaint.
Suggestion or complaint regarding the OV-chipkaart?
Let us know using the contactform.
OV-chipkaart Customer Services wishes you to be happy with our service and we will do everything possible to deal with your complaint satisfactorily. If necessary, the service and (internal) processes will be adjusted. See also OV-chipkaart Customer Services complaints procedure.