Apply for a replacement card
From six weeks before your personal card expires, you can renew your personal card on this website. You will receive your new card within six working days. You can apply for a refund of the credit on your old card at the same time. This credit will be returned to your account within 15 days of your old card expiring. You yourself decide whether you wish to destroy or retain your expired card.
For the replacement card, you will need a digital photograph and you will pay using iDEAL. The replacement card costs € 7.50.
Pass or travel product
If you still have a valid pass or travel product on your old card, we will transfer this pass or travel product to your replacement card.
If you had automatic reloading on your old card, we will transfer automatic reloading to your replacement card. When you check in for the first time, the card will immediately be automatically reloaded.
No new personal card?
If there is still credit on your expired card but you don’t want a new personal OV-chipkaart, you can terminate the card and apply for a credit refund through your account. You will receive the credit on your old card in your bank account within 15 days. Passes are not terminated automatically. Terminate these yourself with your operator.