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Click on 'Choose your own settings' to find out more about our cookies and adjust your preferences. By clicking on 'Accept and continue', you are agreeing to the use of all cookies as described in our cookie policy.

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This website uses different kinds of cookies. Some cookies are placed by services from third parties that appear on our pages. You can change or withdraw your consent at any time by deleting the cookies in your browser. You can find further information in our cookie policy.

Functional cookies help make websites easier to use, by allowing basic functions such as page navigation and access to secure parts of the website. Without these cookies, the website would not be able to function properly.

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A good website is never finished. We use statistics cookies to analyse the way visitors use our website. This allows us to see what works well and where there is room for improvement.

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If you no longer wish to travel on credit, you can request a refund or cash in your credit.

Credit under € 30?

Personal OV-chipkaart

If your credit is between € 0 and € 30, you can request a refund of this at an operator's counter. You will receive a refund of your credit once your ID (Dutch passport, driving licence or ID card) has been checked. Find a counter near you.

Tip: If you have automatic reloading, you will first need to terminate this before requesting a refund of your credit at a counter. You can read how to terminate automatic reloading here.

Anonymous OV-chipkaart

If you have an anonymous OV-chipkaart, you can request a refund of your credit using a form. Please go to an operator's counter for this. Enter the details requested on the form. The employee will check your ID. This can be a Dutch passport, driving licence or ID card. You will then receive the credit.

Credit above € 30?

Is your credit above € 30? In this case, the amount will be refunded to your bank account when you terminate your OV-chipkaart. You will terminate your card using a form.

Personal OV-chipkaart: Credit refund personal OV-chipkaart (pdf)

Anonymous OV-chipkaart:Credit refund anonymous OV-chipkaart (pdf)