I have forgotten my password

Which steps should I take?

  • Click the 'Forgotten password' button.
  • Enter your username and click 'Wijzig wachtwoord'.
  • Click on the link in the email you receive.
  • Enter your username and your new password.

Can’t remember your username? First request this.

  • Click on the 'Request username' button. Enter the email address with which you created the account. If you no longer have access to this email address, create a new account.
  • Enter the card number and expiry date for a personal card that is linked to the account.
  • Finally, enter your date of birth and postcode. You will then receive an email with your username.