Transfers

If you make a transfer you will need to check out and then check in again on the next mode of transport. In most cases you will pay the basic fare once, to the operator with which you started your journey.

Basic fare when transferring between buses, trams and the metro

Are you travelling on credit and transferring from one bus, tram or metro to another bus, tram or metro within 35 minutes? In this case you will only pay one basic fare. 
After transferring you will only pay for the additional kilometres travelled. It doesn't matter whether you change operators in this case.

If you transfer from a bus, tram or metro to a train, you will often pay the basic fare again.

  

Basic fare when transferring between trains

When transferring from one train to another train, you will pay the basic fare once if:

  • You transfer within 35 minutes,
  • and you are travelling with a nationally valid travel product (such as credit, the student travel product, NS Travel on Credit or the Sentire product),
  • and you transfer during the same fare period (peak or offpeak).

If you transfer from a train to a tram, bus or metro, you will pay the basic fare again in many cases.

N.B.: there are regional exceptions. Find out about regional exceptions with your public transport company.

Check out and check in again

Each time you transfer to a different mode of transport (for example from a tram to a bus or a train to the metro), you must always check out first and then check in again. You must alsocheck out and check in again if you are transferring from a bus to another bus or from a tram to another tram.

Exception: if you are transferring from one NS train to another NS train or from one metro to another metro, you only need to check out at the end of your journey.

The table shows exactly how to transfer from one mode of transport to another. 

From
To Bus Tram Metro NS train Regional train
Bus Check out on bus, check in on bus Check out on tram, check in on bus Check out on metro, check in on bus Check out on platform, check in on bus Check out on platform, check in on bus
Tram Check out on bus, check in on tram Check out on tram, check in on tram Check out on metro, check in on tram Check out on platform, check in on tram Check out on train, check in on tram
Metro Check out on bus, check in on metro Check out on tram, check in on metro
Check out on final destination
Check out on train, check in on metro Check out on train, check in on metro
NS train Check out on bus, check in on platform Check out on tram, check in on platform Check out on metro, check in on platform
Check out at platform on final destination
Check out on platform regional train, check in on NS platform
Regional train Check out on bus, check in on platform Check out on tram, check in on platform Check out on metro, check in on platform Check out on NS platform, check in on platform regional train
Check out on platform on final destination

Examples

NS train to NS train
If you transfer from one NS train to another NS train, you do not need to check in and out again. You will check out on the platform at the end of your journey.

NS train to regional train operator
Are you transferring from an NS train to an Arriva or Connexxion train? Check out on the platform when leaving the NS train and check in before you board the next train. This also applies in reverse.

Train to bus, tram or metro
You are leaving the train and continuing your journey by bus, tram or metro. When leaving the train, check out on the platform and check in again when boarding the bus, tram or metro. This also applies in reverse. You will first check out when you leave the bus, tram or metro and then check in on the platform before you board the train.

Transferring to the same mode of transport
When you transfer from one bus to another bus, check out and then check in again. This also applies when transferring from a tram to another tram. When transferring from a metro to another metro, only check out at the final station.

Transferring between buses, metros and trams
You will always check out first and then check in again on the next mode of transport.