Credit refund for card that has not expired
You can request a credit refund for an anonymous or personal card that has not yet expired at an operator’s counter. You can also use a form but, in that case, you will need to send the card in and you will therefore not be able to use it in the future.
Request a refund at the counter
If there is less than € 30 on your card, you can request a credit refund at an operator’s counter. Find a counter near you. If there is more than €30 on your card, you can only request a credit refund using a form.
If you use automatic reloading, you will need to terminate this first. Find out how to terminate automatic reloading.
Request a refund through form
Personal card
- Complete the form online.
- Print it out and send it in with your card.
- Your credit will be returned to your account within 15 days.
Anonymous card
- Print the form out.
- Complete it and send it in with the card.
- Your credit will be returned to your account within 15 days.