Credit refund for card that has not expired

You can request a credit refund for an anonymous or personal card that has not yet expired at an operator’s counter. You can also use a form but, in that case, you will need to send the card in and you will therefore not be able to use it in the future.

Request a refund at the counter

If there is less than € 30 on your card, you can request a credit refund at an operator’s counter. You will pay a € 1 administration fee for this. Find a counter near you. If there is more than €30 on your card, you can only request a credit refund using a form.

If you use automatic reloading, you will need to terminate this first. Find out how to terminate automatic reloading.

Request a refund through form

Personal card


  • Complete the form online.
  • Print it out and send it in with your card.
  • Your credit will be returned to your account within 15 days.

Anonymous card


  • Print the form out.
  • Complete it and send it in with the card.
  • Your credit will be returned to your account within 15 days.