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Click on 'Choose your own settings' to find out more about our cookies and adjust your preferences. By clicking on 'Accept and continue', you are agreeing to the use of all cookies as described in our cookie policy.

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This website uses different kinds of cookies. Some cookies are placed by services from third parties that appear on our pages. You can change or withdraw your consent at any time by deleting the cookies in your browser. You can find further information in our cookie policy.

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Credit refund for card that has not expired

You can request a credit refund for an anonymous or personal card that has not yet expired at an operator’s counter. You can also use a form but, in that case, you will need to send the card in and you will therefore not be able to use it in the future.

Request a refund at the counter

If there is less than € 30 on your card, you can request a credit refund at an operator’s counter. Find a counter near you. If there is more than €30 on your card, you can only request a credit refund using a form.

If you use automatic reloading, you will need to terminate this first. Find out how to terminate automatic reloading.

Request a refund through form

Personal card


  • Complete the form online.
  • Print it out and send it in with your card.
  • Your credit will be returned to your account within 15 days.

Anonymous card


  • Print the form out.
  • Complete it and send it in with the card.
  • Your credit will be returned to your account within 15 days.