Credit refund for expired anonymous card

You can request a credit refund for an expired anonymous card using a form. Which form you need to use depends on how long your card has been expired for.

Expired for less than a year


  • Complete the form.
  • Print it out and send it in with your card.
  • Your credit will be returned to your account within 15 days.

Expired for more than a year


  • Print the form out.
  • Complete it and send it in with your card.
  • Your credit will be returned to your account within 15 days.

Tip: keep your card number somewhere safe. You will need this if you have questions about your card.