The price for anonymous and personal OV-chipkaarts is €7.50.
Public transport companies can decide the prices they charge passengers themselves. During the OV-chipkaart introduction period in a particular area, there are a lot of attractive OV-chipkaart offers. Look for special prices with your public transport company.
Apply for personal OV-chipkaart
Validity of the OV-chipkaart
A personal OV-chipkaart is valid for five years. An anonymous OV-chipkaart is valid for four to five years. After this time your card will expire and you will need to replace the card.
The card's five-year lifespan has been determined on the basis of the expected thermal, electrical and mechanical 'durability' of the material the card is made from, in combination with normal use of the card. Normal use refers to careful use, as with all (bank) cards. The five-year validity is also determined by the safety requirements for the OV-chipkaart.
|Cost of credit refund in the case of termination (card has already expired)||Cost of credit refund at public transport company counter||Cost of replacing an expired card|
|Personal OV-chipkaart||Free of charge||Free of charge if card is valid for less than six weeks||€ 7,50|
|Anonymous OV-chipkaart||Free of charge||Free of charge if card is valid for less than six weeks||€ 7,50|
Replacement of OV-chipkaart
The cost of a replacement OV-chipkaart in the case of loss, theft, change of personal details or a technical defect is decided by the vendor offering the card (e.g. a public transport company). Prices may vary.
Apply for a replacement OV-chipkaart
Loading credit or a travel product at a device or public transport company counter is free of charge. You may be charged to use a debit card or credit card to pay a small amount (e.g. under €10), however. There is no charge for automatic reloading.
Order credit in the webshop
Apply for automatic reload
Refund on credit on your OV-chipkaart
Refund of your balance is possible if your balance is € 0,- or more. At the counters of public transport companies you can reclaim your balance up to
€ 30, you pay € 2,50 handling fees. If you cancel your OV-chipkaart, you pay no fees.
Cost of failed debit
If it has not been possible to debit the amount for automatic reloading, you will receive a letter or email. This will ask you to pay the debt. If you do not transfer the amount owed to us within 14 days, TLS has the right, in accordance with the General Terms and Conditions, to charge a fee for this. The current administration fee is €4.50. You will receive another letter regarding this.
You then have another 14 days to pay the outstanding amount and administration fee. If you do not do this, TLS will refer your debt to a debt-collection agency. This agency will charge further fees, which will be added to your debt. Once the matter has been referred, TLS can no longer answer your questions on your outstanding debt. You can then contact the debt-collection agency.
Credit and interest
The minimum credit permitted on an OV-chipkaart is €0. The maximum credit is €150. No interest is applied to the credit on your OV-chipkaart
For information on the prices of travel products you can contact your public transport company.