Travelling with the OV-chipkaart is easy. Still, something can go wrong and you may be paying too much. In that case, you can reclaim excess charges by using a refund or claim form.
No check-in or check-out
It may be that you cannot check-in or check-out, or you have forgotten to check-in or out. In this case, the full boarding rate is deducted from your OV-chipkaart instead of the boarding rate being settled with the actual travel costs. You can reclaim excess charges.
Wrong amount or wrong transaction
It can happen that an excessive amount is deducted or a transaction at a machine fails. Again, you can reclaim excess charges.
You can reclaim your excess charges with a claim form or refund form of the public transport company you have traveled with. With some transport companies you can reclaim your money online. If you have questions, please contact your transport company. Below you will find the claimforms of all transport companies. All links will open a new window.
|Arriva, Aquabus||NS: call Customer Services NS at 0900 - 20 21 163 (€ 0,10 p.m.) or reclaim your money online at your Mijn NS-account (new window)|
|Breng||Qbuzz - region Groningen Drenthe|
|Connexxion, GVU||Qbuzz - region Friesland|
|GVB||Syntus - Overijssel|
|Hermes||Syntus - Veluwe|